Navigator® 2.0 Service Plans
At Q Medical, we know time is the most critical variable in oncological surgery. Our Navigator® 2.0 Service Plans eliminate downtime, protecting your department from equipment failure, waiting time breaches, and clinical governance risks.
The Q Medical Advantage: UK-Based Support
Operating from our Kendal logistics centre, we offer the responsiveness required to support busy clinical environments and maintain service continuity.
Plan holders receive prioritised access to our dedicated loan equipment stock, helping to minimise disruption and maintain continuity of supply.
Our specialist field representatives also provide on-site support and product training in accordance with agreed service arrangements.
Beyond the warranty, our 1, 3, and 5-year plans ensure service continuity, compliance and predictable costs. Whether you need a 1-year bridge or a 5-year strategic partnership, we have a plan to fit your department’s needs and ensure total clinical availability.
Service Plan Benefits
- All replacement parts and labour covered for any manufacturer’s defect (does not include accessories, physical damage, loss or theft)
- One out-of-warranty parameter repair per item, per year (e.g. physical damage)
- Loan devices whilst your equipment is being repaired
- Technical support by Dilon approved personnel
- Repairs performed by trained technicians
- All applicable software upgrades and enhancements
- Calibration
- Return shipping
- 15% off Navigator accessories
- Plans of 1, 3 and 5 years available
